For providers, joining the North Country Telehealth Partnership opens the door to a world of opportunity. Our network is secure and expansive, connecting medical offices throughout New York State to save providers time and money and help them provide the best quality care to their patients.

More than 90 hospitals, provider offices and other health care professionals in the north country are actively engaged in building telemedicine to better the lives of their patients, and that number is expected to continue rising in coming years. Taking advantage of technology and resources made available by the North Country Telehealth Partnership, providers have offered telepsychiatry, telestroke and teleneurology care through more than 1,000 patient encounters since 2014.

Applications for telemedicine are continuing to grow in the northern New York region, with telemedicine-based diabetic retinopathy, wound care treatment and other innovations on the horizon.

Want to Get Started?

Getting started with telemedicine can often seem overwhelming.

We strive to make the telemedicine start-up process as simple as possible for our provider partners, and we are available for assistance be there every step of the way. The flowchart below might help you better understand how providers can get started. Start in the upper left-hand corner – where you “define a needed service” – and simply follow the arrows. You can also take a look at our Telemedicine Implementation Guide.

For more guidance on getting started, check out our 12 Steps Webinar!

for providers

Best Practices for Videoconferencing:

Whether using videoconferencing as a means of daily communication, or as an opportunity for a presentation without the burden of travel expenses, remember that appearance, preparedness, and manners are extremely important.

Communications using Videoconferencing:
  • Avoid distractions:  e-mail, phone, working on other documents, side-conversations, eating or drinking, etc. while videoconferencing
  • Remember to close blinds because natural lighting can fluctuate and cause video quality to decline
Presentations via Videoconferencing:
  • Schedule pre-conference test to familiarize yourself
  • Notify your IT department of the necessary items for your presentation (i.e., PowerPoint, Peripheral Equipment, etc.
  • If you are using a Mac, please bring your computer and video adapter cord for your presentation.
  • Provide your audience with your IT Department’s contact information in case there is a connection problem during the presentation.
Presenting Your Information:
  • Wear solid colored clothing; avoiding brightly colored and patterned fabrics
  • Walls should be light in color, with a few visually interesting elements – avoid blank white walls
  • Ensure that there are no distracting elements in the background
  • Limit excessive hand gestures and movements
  • Limit background noises – shuffling of papers, tapping, ringing phones, etc; the microphones are very sensitive and can transmit individuals who are whispering
  • Talk slightly slower than normal
  • Pause for comments

Video Conferencing Room Primer: General Guidelines for Room Design and Best Practice

Help with Billing:

Don’t let questions or concerns about billing and coding hold you back from taking advantage of telemedicine! We’re here to help you navigate all aspects of the process, from start to finish. Check out this video for general billing help:

Telemedicine Coding, Billing and Reimbursement Webinar

How can we help you?

We strongly believe that telemedicine is a significant and rapidly-growing component of health care delivery in rural New York. The North Country Telehealth Partnership strives to:

  • Increase provider efficiency
  • Reduce patient cost for accessing providers
  • Make rural health facilities more effective in delivering primary care

Please take a moment to complete our provider interest survey. Your participation will help us to continue to make improvements to ensure we are supporting the best telehealth care possible.

  Provider Interest Survey